“People are fascinated by robots because they are the machine that can mimic life”- Colin Angle.
We have seen the ‘n’ number of uses and operations of robots in various industries, and the hospitality industry is no different. Hospitality is one of the commonplaces where you can observe various use of robotics. From serving the food to cleaning and room duties, robotics is highly employed in the hospitality industry.
Also, using robots in hospitality ease the way things are managed and organized in the industry. These integrated smart human-like machines are made to carry out complex and crucial tasks to ease the human burden whatsoever. Many robots are made to help humans, they are called androids.
With AI, artificial intelligence, robots are made to aid and perform tasks without any help. There are many benefits and advantages to the hospitality sector to gain from using robots. From machine intelligence to helping the check-in and outs to room servicing and more robots will be a great use. In the following post, we will see a few of the ways how robots help to boost the guest experience in the hospitality industry. Without much further ado, let us dive into the article to discover more.
Information gathering
The first and foremost advantage of integrating robotic machines in the hospitality and hotel sector is collecting data. If you are new to staying at the hotel, the gathering of information and all other data can be a tedious task. This is where robotics and its usage pop up. One of the largest and the most significant usage of the robots is that they help to gather the data within no time helping the hotel receptionist, as well as the customers in no time.
One of the finest examples to note in this category is none other than Connie. Connie is a robot you can see when you visit Hilton Hotels. Also, Connie is the first and chief robot that was integrated into the hotel industry.
Time-saving
The second most advantage of integrating robots is that they are less time-consuming. Apart from offering the best personalization progress to the customers, they recheck, repair, and replace any issues that were left behind by the human services inside the hotel room. This helps to increase the guest experience as they don’t have to wait long for the room service. Apart from these, the robots are also equipped with intelligence to provide the best solutions as well as minimize human labor.
Solving booking task
From flight booking to hotel booking, robots are a great asset to the hospitality industry. Not only do they help to increase the customer services, but is also a significant hand you can rely on while last-minute booking stages. Chatbots, a form of robots, from its initial stages onwards has helped the hotel industry to prosper.
How? They help to offer the best services and basic customer services no matter where ever you are or where you are booking from. One of the finest examples one can note here is none other than SnatchBot Booking Travel Template. This smart robotic intelligence helps any traveler to book easily in very less time-consuming processes.
Greater personalization
The fourth advantage of using robots in the hotel industry is that they can observe the graph of customer services reaching its peak. Personalization is helping the owners and the human staff to alert and replace any issues or missing pieces in a room. Like this, the robot helps to improve very dramatically increasing the customers’ expectations.
Also, robots can catch up with any missing pieces mentioned by the customers to the human staff. Robots aid human employees to point out their likes and preferences to make staying pretty and comfortable as ever.
Conclusion
Even though the hotel industry has gone through a lot of ups and downs and has faced a lot of controversies, the hotel has never given up on integrating and using robots for their profit. One of the major benefits of using robots is that robots will never get tired like human employees, and doesn’t need a salary. This is a very good opportunity for hotel owners. With the above-mentioned advantages, one can be sure that these robots are and will be a greater benefit for humankind in the future.
