The ongoing business aspect is undertaken by technology and all of its process and progress is calculated and completely transformed by technology. Even when I write this technology God only knows how much data is being stored safely and securely from hackers with the help of blockchain and Big Data. Even though the technological revolution was taking place slowly, it was during the pandemic time businesses leveraged technology to its utmost. But even then, small and startup businesses saw a decline in their process as they failed to safeguard themselves from what was yet to come.
During the lockdown days, as a guardian angel, technology boosted the working processes in a huge way one might have not even foreseen. In India, technology acted as a catalyst for small businesses and brought significant changes. By taking advantage of technology, small enterprises otherwise known as SMEs were able to accelerate, be easier to comprehend, and make every task in the business pipeline automate. With that being said, below are a few of the ways how SMEs gave the best to their loyal customer the best. Sit back and enjoy reading how Bharat underwent digitalization.
Technology Changed Ration Shops
As mentioned before, technology changed the way small enterprises made their living. One of the best examples is how ration shops leveraged technology to help their local customers. When giving cash notes in exchange for goods was prohibited, store owners had no other way other than going digital. This is when the owners started choosing Khatabook, OkCredit, and other similar systems to ease their bills, manage their day-to-day finances, and customer communication to increase loyalty.
Online Food Delivery
Even though online food delivery platforms like Swiggy, and Zomato were used, it was during the pandemic that online food delivery saw a hike in their usage. So many of the restaurants came to light to shift their working process online and Zomato and Swiggy were flooded with many restaurants that offered delicious food to remain loyal to their customers. Along with this, they were also able to reach several customers spread across the area.
Online Education
The next on our list is online education. Many EdTech startup companies like Byjus, Vedantu, and many more saw an increase in their student intake and made the best sales in all years combined. When schools were shut down, the school management turned to go online. Along with EdTech firms, who saw their best result in providing tuition, individual attention, and amazing teachers to teach the topics in a very interactive manner. The main advantage of going online is that the tutors, and teachers who used to teach in person found out the incredible way of making use of the internet to teach the students to make them sit and learn in a very engaging way.
Leaving Notes
From the year 2020 onwards, SMEs found their best teacher, mentor, and friends on how to increase their sales each month with the help of technology. Technology not only helps us to live in a chaos-less way but also to provide us with jobs, especially in the engineering field. We have to cherish these innovations and be glad that technology and its products are and always be there to assist us no matter what the job role is.
